Terms of Service

Terms & Conditions

GENERAL

Scope

  1. These terms & conditions (“agreement” or “terms” ) is a contract between you and Harriet Shopping (PVT) ltd being a private limited company duly registered under the companies act no. 7 of 2007 of Sri Lanka bearing registration no. Pv00208266 with its registered address at no. 852/122, Susithapura, Malabe, Sri Lanka ( “company” , “we” , “us” or “our” ), governing your use of our website at harrietshopping.com (the “site” which includes all variations of the site), any mobile applications ( “apps” ) that hyperlink to this agreement, any other written, electronic, and oral communications with the company and its affiliated entities, or any websites, pages, features, or content owned, licensed to or operated by us or our affiliated entities that hyperlink to this agreement (collectively, including the site and apps, the “services” ).
  2. By accessing or using the services in any manner, including, but not limited to, visiting or browsing the site, downloading the mobile applications, registering an account, or contributing content or other materials to the site or on or via the apps, you expressly understand, acknowledge and agree that you have read and understood the terms and agree to be bound by such terms found on the site.
  3. You are only authorized to use the services if you agree to abide by all applicable laws and to these terms.
  4. In addition, you may read our privacy & cookie policy at any time for more information about how the company collects, stores, and protects your information when you use the services. Our privacy & cookie policy is hereby incorporated by reference into these terms as though fully set forth herein.

Updates To The Terms

  1. We reserve the right to modify the terms, including the privacy & cookie policy, at any time, in our sole discretion. By continuing to use the services, following such changes (regardless of whether a notice was sent by the company), you agree to be bound by any variation made by us to this policy and/or accompanying policies/agreements including, but not limited to, the privacy & cookie policy. It is your responsibility to check this policy and/or accompanying policies/agreements from time to time to verify such variations.

Acceptance Of Terms

  1. To shop with us, you need to be at least 16 years old. Any accessing, browsing, or otherwise using the services indicates your agreement to all the terms and conditions in this agreement. If you disagree with any part of the terms then you should immediately discontinue access or use of the services. Please read this agreement carefully before proceeding.
  2. If you have any questions regarding these terms & conditions or our privacy & cookie policy, you may contact us anytime at info@harrietshopping. Com or use our customer service platform of the website.

USE OF OUR SERVICES

Representations

  1. When you use our services, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality. You represent and warrant that you are at least 16 years old or visiting the services under the supervision of a parent or guardian. Subject to the terms and conditions of this agreement, the company hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the services by displaying it on your internet browser, for our site, or on your mobile devices, for our apps, only for the purpose of shopping for personal items sold on the site or apps and not for any commercial use or use on behalf of any third party, except as explicitly permitted by the company in advance. Any breach of this agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Limitations On Use

  1. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the services or any portion of them unless expressly permitted by the company in writing. You may not make any commercial use of any of the information provided on the services or make any use of the services for the benefit of another business unless explicitly permitted by the company in advance. The company reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
  2. You shall not upload to, distribute, or otherwise publish through the services any content, information, or other material that:
  3. 1. Violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person
  4. 2. Is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or
  5. 3. Includes any bugs, logic bombs, viruses, worms, trap doors, trojan horses or other code, material or properties which are malicious or technologically harmful.
  6. Additionally, you agree not to:
  7. 1. Use the services for any unlawful purposes, or in a way that could violate any applicable federal, state, local, or international law or regulation;
  8. 2. To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the services, or which, as determined by us, may harm us or other persons using the services or expose us or them to liability;
  9. 3. Use the services in any manner that could disable, overburden, damage, or impair the site or apps or any other party’s use of the services;
  10. 4. Use any robot, spider or other manual or automated device, process, software or means to index or access the service for any purpose;
  11. 5. Use the services to distribute unsolicited promotional or commercial content, or solicit other persons using the services for commercial purposes;
  12. 6. Otherwise attempt to interfere with the proper working of the service.

Account Creation And Termination

  1. In order to access some features available on the services, you will have to create an account. You may not use another person’s account. Each time you use a password or identification, you will be deemed to be authorized to access and use the site or apps in a manner consistent with the terms and conditions of this agreement, and the company has no obligation to investigate the authorization or source of any such access or use of the services.
  2. You will be solely responsible for all access to and use of the services by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. In no event shall we be liable for any loss, theft or fraudulent use of your user account. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of the site or app’s security. Please do not use the same password for this site or app that you use for other sites.
  3. From time to time, we may restrict access to some or all parts of the services, including, but not limited to, the ability to upload documents, make payments, or send messages.
  4. We may terminate your access to the services at any time, in our sole discretion, without cause or notice, or if we believe you have breached these terms. You may terminate your account at any time, for any reason, by following any such instructions within the site or app, or by contacting us as described in the “contact us” section below.
  5. By creating an account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive those emails, please use the link provided in those emails to unsubscribe from our email list.

Payments And Customs

  1. Online Payments:
  2. You may opt to pay with Cash Upon Delivery of your products (“cash of delivery”, “cod”) or utilize our payment gateway which will provide you a series of payment options.
  3. Customs/International Shipping:
  4. In the event products are shipped out of Sri Lanka, in accordance with customs regulations, you must provide valid and accurate data. All consignee names, addresses and payer names should be valid. It is your sole responsibility that the data you provide to us is complete and accurate. Should any information be missing or be incorrect and prevent any shipment or deliveries or customs clearance, we will not be responsible and will not offer any compensation in such cases.
  5. While we would attempt our best to deliver the products to you, it is your obligation to clear and obtain the products from customs or relevant regulatory authority.
  6. You hereby authorize the company and its affiliates to make statements, submit, amend and validate all declarations and documents necessary or useful to import goods ordered by you in your name and for your account. This authorization includes the power to make and receive service and deliveries, request refunds of any levies, taxes and fees relating to the importation of goods, to conduct administrative appeal and court proceedings as well as enforcement proceedings and appeals and remedies at all instances, file applications, complaints, etc. With public authorities, courts and other institutions, file, withdraw and/or waive legal remedies and appeals against judgments, orders, arbitral awards, payment orders, or any other orders and decisions of whatever kind, receive monies, valuables and documents and/or deeds. It also includes the right to instruct customs agents in your name and on behalf of you and to grant sub-authorization to customs agents and/or other representatives involved in handling matters relating to the importation of goods and complying with regulations regarding the importation of goods.

PRIVACY POLICY

  1. When you use our services and place orders through them, you agree to provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary.
  2. We respect your right to privacy. By using our services or otherwise you agree to, and where required, consent to the collection, use and transfer of your information as set out in the privacy & cookie policy .
  3. To see how we collect and use your personal information, including how to unsubscribe from non-transactional communications from us, please see our privacy & cookie policy.

ERRORS

  1. In case you detect that an error occurred when entering your personal data during your registration as a user of our services, you can correct these errors on our site in the section “my account”. In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting us, as well as exercising the right of rectification contemplated in our privacy & cookie policy through our site and apps.
  2. The services display confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, the services offer details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
  3. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service platform to correct the error.
  4. While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of an item until after you place your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

TRADE RULES

Price and Payment

  1. All prices are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to you through a relevant mode of payment/transfer.
  2. In any event of a refund where determined relevant and necessary, you will be provided the opportunity to choose between receiving credit to the value of sum refunded to be utilized on our website or other mode of payment. In the even you do not opt to obtain credit to be utilized on the website; if the payment has originally been made by credit/debit card, such payment will be reversed. If a cash payment has originally been made, your refund will be remitted to a bank account designated by you.
  3. All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge. Delivery charges are non-refundable at all times.
  4. Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an order confirmation.
  5. Once you have selected all articles that you wish to buy, they will be added to your cart. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.
  6. Also, if you are a registered user, a record of all the orders placed by you is available in “my account”. If your order triggers a fraud alert in our security system, a verification email may be sent to your email address.
  7. You may use the payment methods specified on the site and offered by our payment gateway, which include visa, mastercard, american express, cash on delivery etc.
  8. To minimize the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time of your order unless you selected a pay later service in which case your card will be charged at the time of deliveryor you selected a cod (cash on delivery) service in which case you will be charged in cash at the time of delivery.
  9. When you click “Authorise Payment” or alike, you are confirming that the credit card is yours. Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you.

Colors

  1. We have made every effort to display, as accurately as possible, the colors of our products that appear on the services. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Packing

  1. Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you. You are obligated to not accept any package if it such damaged at the point to acceptance. In such an instance, you are required to inform us regarding us damaged packages.

Shipping & Delivery

  1. The company ships from different warehouses in different areas. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact our customer services platform .

Title And Risk Of Loss

  1. Title to any purchased items transfers from the respective company selling entity to you as the respective customer once the items are loaded onto the carrier at the company or its affiliates’ warehouse.
  2. Any claims against the company for shortage or damage occurring prior to our delivery of the item to the carrier must be made within seven (7) days after your receipt of the goods and must be accompanied by an original transportation bill signed by the delivery partner noting that the delivery partner received the goods from the company in the condition claimed.

Return Of Product

  1. Goods can be returned within 7 days. Please contact our customer service for the detailed information. Except as otherwise agreed by the company, customers returning goods are responsible for freight charges
  2. Wrong size items and items for quality issues can be exchanged. For defective products, if a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return.
  3. Delivery charges are non-refundable at all times. Costs of returning the products are to be borne by you except when it is deemed that such costs are to be borne by us for defects or any non-compliance by our delivery partner or vendors.
  4. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

Reviews, Comments And Submissions

    User Generated Content

    1. When you transmit, post, upload, share, or otherwise contribute any content to our site or apps, including but not limited to your submissions, such contributed content shall be considered as user-generated content ( “ ugc ” ) to extent that such content is visible to or accessible to any other site or app visitors or users. By accepting these terms, you agree not to contribute any ugc that could reasonably be considered to entail, contain, provide or promote any of the following:
    2. (1) Sexually explicit or pornographic content;
    3. (2) Profanity;
    4. (3) Derogatory, discriminatory or hateful comments or incitements against specific individuals or groups based on their race or ethnic origin, religion, gender, disability, age, nationality, etc.;
    5. (4) Incitements to violence or other dangerous activities;
    6. (5) Terrorism or other criminal activities;
    7. (6) Insensitive or offensive comments related to natural disasters, atrocities, health crisis, deaths, conflicts or other tragic events;
    8. (7) Harassment, bullying, or threats;
    9. (8) Dangerous products, illicit drugs, or inappropriate use or sale of tobacco and/or alcohol;
    10. (9) Transactions in cryptocurrencies;
    11. (10) False medical-related claims or contents;
    12. (11) Content that infringes intellectual property rights;
    13. (12) Content that you are not authorized to, or don’t have a legal right to, share, post, or otherwise display; or
    14. (13) Any other content that could be considered illegal, offensive or restricted under applicable laws or regulations.
    15. You further acknowledge and agree that the company, in its sole discretion, may remove, block any ugc it determines violate the above requirements. Posting ugc in violation of these terms, may lead to the suspension or subsequent termination of all or part of our services. By accepting these terms, you hereby acknowledge and agree to only post ugc that is appropriate for a family audience. You further acknowledge and agree that the company is not obligated to police or actively review ugc prior to its display on shein’s sites or apps, and that you are therefore solely responsible for the ugc you elect to post on the sites or the apps.

    INTELLECTUAL PROPERTY AND OWNERSHIP

    Content

    1. The services, including all of their information and content, such as the text, software, scripts, graphics, photos, sounds, music, videos, and interactive features (collectively, “content”) provided as part of the services belong at all times to the company, its affiliate entities or to those who grant us the license for their use and is protected by copyright laws in your own territory and international copyright laws. You may use the content only to the extent that we or the usage licensers authorize expressly.

    Rights Reserved

    1. Content on the services is provided to you as is for your information only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the company or the respective owners or licensors. We reserve all rights not expressly granted in and to the content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the services, provided by you to us are non-confidential and shall become the sole property of the company.
    2. You agree not to engage in the use, copying, or distribution of or create derivative works from any of the content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the site or features that prevent or restrict use or copying of any content or enforce limitations on use of the site or the content therein.

    E-MAIL COMMUNICATION & MESSAGING

    1. By joining and using this website, you expressly consent to receive electronic communications, including but not limited to emails and text messages, from the website’s administrators, representatives, and affiliated parties. These communications may include, but are not limited to, account-related notifications, updates, promotional offers, newsletters, and other information pertinent to your use of the website. You acknowledge that these communications are an integral part of your relationship with the website and that you will not be able to opt out of receiving them while maintaining an active account on the website.
    2. Please read our privacy policy for additional information on how your personal information is collected, used, and shared.

    EVENTS BEYOND OUR CONTROL

    1. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the terms or other contracts when caused by events that are beyond our reasonable control (“force majeure”). Force majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
    2. - Strike, lockout or other forms of protest.
    3. - Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
    4. - Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster.
    5. - Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
    6. - Inability to use public or private telecommunication systems.
    7. - Acts, decrees, legislation, regulations or restrictions of any government or public authority.
    8. - Strike, failure or accident in maritime or river transport, postal transport or any other type of transport
    9. - Border closures, government shutdowns, trade blockages, embargos, disruptions to global trade, and port congestions.
    10. It shall be understood that our obligations deriving from the terms or other contracts are suspended during the period in which force majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time the force majeure lasted. We will provide all reasonable resources to end the force majeure to the extent we can or to find a solution that enables us to fulfil our obligations under the terms despite the force majeure.

    LIABILITY FOR PURCHASED PRODUCTS, WAIVER, AND STATUTORY CONSUMER RIGHTS

    Company Liability

    1. Unless otherwise indicated expressly in these terms, our liability regarding any product acquired on our site shall be limited strictly to the price of purchase of said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases:
    2. - In case of death or personal harm caused by our negligence;
    3. - In case of fraud or fraudulent deceit; or
    4. - In any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

    Waiver Of Liability

    1. Notwithstanding the paragraph above, and to the extent legally allowed, and unless these terms indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:
    2. - Loss of income or sales;
    3. - Operating loss;
    4. - Loss of profits or contracts;
    5. - Loss of forecast savings;
    6. - Loss of data; and
    7. - Loss of business or management time.

    Warranties

    1. Due to the open nature of the services and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of the services, unless otherwise indicated expressly on the services. All product descriptions, information and materials shown on the services are provided “as is”, with no express or implied warranties or conditions of the same, except those legally established. In this sense, since you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the mutually intended transaction, in accordance with commercial reasonable expectations, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the transaction or intended purchase if they: (i) comply with the description given by us and possess the qualities that we have presented in this site; (ii) are fit for the purposes for which goods of this kind are normally used; and(iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected to the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that may not be excluded legitimately.

    LIMITATION OF LIABILITY

    1. 1. By using the services, you hereby acknowledge and agree that we are providing the services, including the site and apps, on an “as is”, “as available” and “with all defaults” basis, without warranty of any kind, express or implied. Without limiting the foregoing, and to the extent permitted by law, the company expressly disclaims any and all warranties and conditions of any kind including any warranty or condition of merchantability, title, accuracy, completeness, uninterrupted or error-free service, fitness for a particular purpose, quiet enjoyment, non-infringement, and any warranties arising out of course of dealing or trade usage.
    2. 2. We make no promises with respect to, and expressly disclaim all liability for: (1) products, services, information, programming, and/or anything else provided by a third party that is accessible to you through the services; or (2) the quality or conduct of any third party you encounter in connection with your use of the services.
    3. 3. You agree that to the maximum extent permitted by law, we will not be liable to you under any theory of liability. Without limiting the foregoing, you agree that, to the maximum extent permitted by law, the company and its affiliated entities (including the operators of the other shein sites) will not be liable for any indirect, incidental, consequential, special, or exemplary damages, loss of profits, business interruption, reputational harm, or loss of data (even if foreseeable) arising out of or in any way connected with your use of, or inability to use, the services.
    4. 4. Your sole remedy for dissatisfaction with the services is to cease use of the services.
    5. The above limitations and exclusions may apply to you in whole or in part as provided for by the laws of Sri Lanka

    BUSINESS TRANSFERS

    1. If the company or substantially all of its assets, were acquired, or in the unlikely event that the company or its affiliates go out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the company may continue to use your personal information for the same purposes that we have previously obtained your consent for. For more information, please see our Privacy & Cookie Policy.

    CONTACT US

    1. We welcome your questions and comments about our privacy practices or these terms. You may contact us anytime via email at info@harrietshopping.com or through our customer service platform on the website.
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